Position:  Client Account Associate

OVERVIEW

The client account associate will play a multifaceted role in delivering our software, delivering training services to clients and seek growth opportunities. We are looking for a talented team-player who works well and enjoys collaboration with other team members.

Responsibilities

• Plan/design strategic plans in the ESM application for some of the world’s largest organizations

• Work closely with new and existing clients to guide them through ESM software implementation processes to drive client adoption and ongoing positive outcomes

• Manage day to day relationships with customers including onsite and remote based ESM implementation and training services

• Collaborate with the product team, development team, and senior leadership team, share ideas, and support execution of ESM product improvements based on client delivery experience and customer feedback

• Be part of the quality and assurance team and manage bug/feature tracking

• Test and address product enhancements and bugs uncovered by clients or during development cycles

• Create custom training content to support client consumption of ESM software

• Update product documentation and training collateral

• Lead product enhancement initiatives

Requirements

• Candidates should have a Bachelor’s degree with a strong undergraduate academic record. All majors welcome to apply.

• Zero to two years of experience in strategy, software, industry consulting

• Solid written and verbal communication skills are a must

• Ability to work with both functional and technical team members

• Ability to manage, prioritize, and multi-task on multiple projects

• Energetic self-starter who is motivated to succeed and make an impact

• Ability to attain a US Federal Security Clearance

• Some occasional domestic travel required, perhaps with opportunities for international travel, once safe to do so again

All candidates must submit a cover letter with application