--- title: Desired Organizational Outcomes Start with your People description: Examining components of Internal and Talent & Technology perspectives to achieve outcomes in the Customer and Financial perspectives. image: https://www.esmgrp.com/hubfs/Graph%2013.jpg --- {% set baseFontFamily = "Open Sans" %} /* Add the font family you wish to use. You may need to import it above. */ {% set headerFontFamily = "Open Sans" %} /* This affects only headers on the site. Add the font family you wish to use. You may need to import it above. */ {% set textColor = "#565656" %} /* This sets the universal color of dark text on the site */ {% set pageCenter = "1600px" %} /* This sets the width of the website */ {% set headerType = "fixed" %} /* To make this a fixed header, change the value to "fixed" - otherwise, set it to "static" */ {% set lightGreyColor = "#f7f7f7" %} /* This affects all grey background sections */ {% set baseFontWeight = "normal" %} /* More than likely, you will use one of these values (higher = bolder): 300, 400, 700, 900 */ {% set headerFontWeight = "normal" %} /* For Headers; More than likely, you will use one of these values (higher = bolder): 300, 400, 700, 900 */ {% set buttonRadius = '10px' %} /* "0" for square edges, "10px" for rounded edges, "40px" for pill shape; This will change all buttons */ ### After you have updated your stylesheet, make sure you turn this module off [![EMS logo for social share](https://www.esmgrp.com/hs-fs/hubfs/2021%20Website%20Refresh/logos%20-%20company%20and%20products/EMS%20logo%20for%20social%20share.png?width=206&height=120&name=EMS%20logo%20for%20social%20share.png "EMS logo for social share")](https://www.esmgrp.com) # Desired Organizational Outcomes Start with your People by ![](https://www.esmgrp.com/hubfs/Headshots/Ryan%20Englund%20headshot.jpg) **[Ryan Englund](https://www.esmgrp.com/blog/author/ryan-englund)** on November 9, 2017 *Welcome back to ESM's latest blog series, [The Updated Balanced Scorecard Approach](https://www.esmgrp.com/blog/the-updated-balanced-scorecard-approach), taken from the article, “The Balanced Scorecard Refresh – Lessons from 20+ Years in the Field,” authored by Mario Bognanno, Ryan Englund, and Randy Russell*. *In today’s post, we will examine components of the Internal and Talent & Technology perspectives including "Input” objectives that are critical to achieving desired outcomes in the customer and financial perspectives.* The latest thinking around the Internal Perspective suggests focusing on just a few critical objectives and measures.  Historically, the largest number of measurable objectives is associated within the internal process perspective, but when the true interactions between processes and desired outcomes are not yet known - such an emphasis on detail - they set the stage for potential conflict and confusion.  Too many choices for operational actions may or may not pay off in terms of strategic impact. Don't get lost in the weeds; begin by selecting a 3-4 cause and effect hypotheses that can be tracked by internal objectives. [![Listen to The Updated BSC Approach free webinar today! ](https://no-cache.hubspot.com/cta/default/2256723/96c3bcf9-4bf9-4167-9014-61e0de253229.png)](https://cta-redirect.hubspot.com/cta/redirect/2256723/96c3bcf9-4bf9-4167-9014-61e0de253229) [Last week's blog](https://www.esmgrp.com/blog/reaching-your-strategic-destination) illustrated the need for driver objectives and driver measures in the customer perspective to move the strategy forward.  These supporting elements are important, but they are even more relevant closer to where the strategic work takes place: the unit and/or department levels in the organization.  Therefore, the cascading process should be relied on to account for these strategic drivers.  Getting too deep into the details at the enterprise level can interfere with achieving successful alignment later in the process. **Example of a Refreshed Strategy Map** **![Example of a Refreshed Strategy Map](https://www.esmgrp.com/hs-fs/hubfs/refesh%20strat%20map%20and%20bsc.png?width=640&name=refesh%20strat%20map%20and%20bsc.png "Example of a Refreshed Strategy Map")** Next, the input required to achieve the strategic vision must be defined in terms of the people and tools required to produce the desired outcomes.  In the Talent & Technology Perspective, it is important to link these strategic enablers to the internal process objectives.  **Example of a Refreshed Balanced Scorecard** ![Example of a Refreshed Strategy Map](https://www.esmgrp.com/hs-fs/hubfs/refresh%20bsc.png?width=640&name=refresh%20bsc.png "Example of a Refreshed Strategy Map") In this context, talent is defined as the skills within the workforce that are required to achieve the internal process objectives and ultimately to improve strategic performance. These enablers include both human talent and technology (information management tools) used to improve performance and drive performance outcomes.  The organizational environment—the culture and climate within the organization—should also be considered within this perspective.  These enablers must be specific and focused on the work processes required for the strategy.  The key recommendation is to keep it as simple as possible. Next week we’ll discuss the updated approach to cascading to ensure your entire organization is working towards strategy execution. Don’t miss it! [![Listen to The Updated BSC Approach free webinar today! ](https://no-cache.hubspot.com/cta/default/2256723/96c3bcf9-4bf9-4167-9014-61e0de253229.png)](https://cta-redirect.hubspot.com/cta/redirect/2256723/96c3bcf9-4bf9-4167-9014-61e0de253229) Topics: [Balanced Scorecards](https://www.esmgrp.com/blog/topic/balanced-scorecards) [BSC Perspectives](https://www.esmgrp.com/blog/topic/bsc-perspectives) ### Subscribe To Our Blog ### About ESM Software ESM Software helps teams execute and design their strategic plans with Balanced Scorecard software and coaching. ### Partnerships [Become a partner ](https://www.esmgrp.com/partners)[Our Partners](https://www.esmgrp.com/partners/listing)   ### Recent Posts ### [Contact](https://info.esmgrp.com/esm-business-strategy-contact) 55 Old Bedford Road Suite 107 Lincoln, MA 01773 781-541-4465 [inquiries@esmgrp.com](mailto:inquiries@esmgrp.com)   ### Get Started [![FREE TRIAL](https://no-cache.hubspot.com/cta/default/2256723/interactive-181950407207.png) ](https://www.esmgrp.com/hs/cta/wi/redirect?encryptedPayload=AVxigLI%2FDAXaby829XOSxexa5QPMByd1fZs38tQZ5XKt%2FGYM1I8WhYSARVnDu5j0YG7cLdIC24smpjkXYGQPNm6lSQbCxLhAOat2bzNZAxzXQ6fMtP66YBJLIudI26a4Jp8K5C09mN5JAh4zS5Ge6V8yz45SOUIwa4czAbl5TF86H%2FS1OAc%3D&webInteractiveContentId=181950407207&portalId=2256723) [![Share on Facebook](https://static.hubspot.com/final/img/common/icons/social/facebook-24x24.png)](http://www.facebook.com/share.php?u=https%3A%2F%2Fwww.esmgrp.com%2Fblog%2Ffoundational-bsc-perspectives-to-drive-outcomes%3Futm_medium%3Dsocial%26utm_source%3Dfacebook) [![Share on LinkedIn](https://static.hubspot.com/final/img/common/icons/social/linkedin-24x24.png)](https://www.linkedin.com/company/esm-software-group-inc-) [![Share on Twitter](https://static.hubspot.com/final/img/common/icons/social/twitter-24x24.png)](https://twitter.com/esm_software) [![Share on Email](https://static.hubspot.com/final/img/common/icons/social/email-24x24.png)](mailto:inquiries@esmgrp.com) [Privacy Policy](https://www.esmgrp.com/legal)